Our Customer Charter
At GC8 Energy, we are committed to delivering high-quality microgrid solutions that you can trust—today and for decades to come. Our charter sets out the standards you can expect when choosing us as your microgrid partner.
Customers who do not yet have a system to add to our microgrids
- Qualified & Trusted Installers
We only use fully qualified, experienced, and accredited installers. Every system is designed and installed to the highest industry standards, ensuring safety, performance, and compliance with all relevant regulations.
- Superior Products
We install carefully selected, industry-leading solar panels, inverters, and components from trusted manufacturers. Our products are chosen for their reliability, efficiency, and proven long-term performance.
- Full Warranties & Peace of Mind
All our installations are backed by comprehensive product and workmanship warranties. We explain these warranties clearly, so you know exactly what is covered and for how long—no surprises, no hidden exclusions.
- Honest Advice & Clear Communication
We provide straightforward, honest advice tailored to your property and energy needs. From initial consultation to final commissioning, we keep you informed every step of the way with clear timescales and transparent pricing.
- Professional Installation Standards
We treat your property with respect at all times. Our installations are carried out efficiently, cleanly, and with minimal disruption, leaving your home or business exactly as we found it—only more energy-efficient.
- Ongoing Customer Support
Our relationship doesn’t end when the system is switched on. We offer excellent after-sales support, with a responsive customer service team ready to assist with any questions or concerns.
- Maintenance & Long-Term Care
We provide a comprehensive maintenance and monitoring programme to ensure your system continues to perform at its best. Regular checks help maximise efficiency, extend system life, and protect your investment.
- Commitment to Sustainability
We are passionate about renewable energy and helping our customers reduce their carbon footprint while lowering energy costs—without compromising on quality or reliability.
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Our Promise:
To deliver expertly installed solar systems, using superior products, backed by strong warranties and outstanding customer care—giving you complete confidence in your renewable energy investment.
Customers who do have a system to add to our microgrids
We aim to provide you with a service that monitors your electricity usage and manages it effectively so that we can sell any excess energy to the highest bidder at auction ensuring you maximise the potential to neutralise your energy costs.